سياسة الخصوصية

Privacy Policy — English

1. Who we are

The data controller is Cerz Tech, a Saudi online store operating under Freelance Work Document FL-757198355.

2. Data we collect

When you place an order or contact us, we may collect your name, mobile number, email address if provided, city and delivery address, order details, amounts and payment status, and customer-service communications. Essential technical data may also be collected, including IP address, device type, security logs, and operational logs.

3. Why we use your data

• To create, confirm, prepare, and deliver orders.
• To process payments, refunds, and fraud prevention.
• To provide order tracking using the registered mobile number or order number.
• To provide support and warranty services and meet legal and accounting obligations.
• To secure the store and improve service reliability.

4. Payments

Payments are processed by available payment providers, such as Tamara and Moyasar when enabled. Cerz Tech does not store full card numbers or CVV codes. A payment provider’s handling of your data is governed by its own privacy policy and terms.

5. Data sharing and transfers

We share only what is necessary with payment providers, delivery companies, hosting, database and technical-support providers, and public authorities where legally required. We do not sell personal data. Some technical providers may process data on servers outside Saudi Arabia, subject to applicable legal safeguards.

6. Cookies and local storage

We currently do not use in-store advertising or advertising trackers. Essential cookies or local storage may be used to preserve the cart and preferences and to secure and operate the site. If analytics or advertising are introduced, this policy will be updated and consent will be requested where required.

7. Retention and security

Order data is retained as needed to fulfil orders, provide warranty service, meet legal and financial obligations, and resolve disputes. It is then deleted or anonymised when no longer required. We use reasonable organisational and technical safeguards, although no electronic transmission can be guaranteed completely secure.

8. Your rights

Subject to applicable law, you may request information about our processing, access to and a copy of your data, correction or updating, deletion when the purpose has ended, and withdrawal of consent where consent is the legal basis, subject to legal exceptions and retention duties.

9. Guest checkout

No account is required. An order can be tracked using the registered mobile number or order number. Accurate details are required for order fulfilment and communication.

10. Updates and contact

We may update this policy as our services or legal requirements change. The latest revision date appears above.